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Horniman Primary School

  • Horniman Drive
  • Forest Hill
  • London
  • SE23 3BP
  • Tel: 020 8699 3190
  • After School Club: 020 8699 8378
  • Email: info@horniman.lewisham.sch.uk
  • Headteacher: Mr Andrew Pickering
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Have a concern or a complaint?

It is our aim to work closely with all parents in a partnership which benefits all children and ensures that their school experience is happy and secure. The home/school agreement clearly states expectations of pupils, staff and parents. However, we recognise that sometime issue can arise.

It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaint’s procedure.

What is the difference between a concern and a complaint?

A concern may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’.

A complaint may be defined as ‘an expression of dissatisfaction however made, about actions taken or a lack of action’. Anonymous complaints are discouraged as they are difficult to deal with in a way that will be useful to all parties.

How to raise a concern or complaint

 

Horniman Primary School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
 
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